At kidomstores.gr we want you to be completely happy with your purchase, in case something you do not like or do not do or it was defective or does not correspond to the product of your order, you have the right to request the replacement of the product to another number and / or in another color. For the replacement process, the maximum return period is up to 14 calendar days from the date of receipt.
Order cancellation
In case you wish to cancel your order and if the product has not been shipped, you should contact the customer service department at +30 2286083391 or e-mail info@kidomstores.gr
PRODUCT RETURNS
You have the right to return within 14 calendar days, the product you received. The returned product should be in its original condition and you will not be charged for its return costs. To return a product, you must complete and send the relevant form (return slip) that you received with the product and the retail receipt. The refund is made in the same way as the payment was made, within one week from the date we receive the product. In case of cash on delivery, our company will deposit the amount of money in an account that you indicate to us.
Right of Replacement within 14 days
In order for the replacement to take place, the following actions must be performed within 14 days:
1. Deliver the product and fill in the return form with all the necessary information so that the return of the product can be accepted, but at the same time a possible change in color / number or other item can be made. In case the replacement is not possible due to the unavailability of the requested product, we will contact you to offer you alternative solutions.
2. The product you will return must not have been used and must be in its original packaging.
If the product meets the above criteria, you are free to send it back to us for replacement or refund.
If the above conditions are not met, then the product will be returned to you at your own expense.
